[Wiilk]

Здравствуйте!
Помогите выбрать услугу по восстановлению
iPhone 14 pro max
активирован, есть доступ в меню, face id, код-пароль и доступ к номеру телефона для проверки 2FA
НО
запрашивает 28-значный ключ восстановления. Он потерян.
Model: iPhone 14 Pro Max
Serial Number: GW7******
Find My iPhone: ON
iCloud Status: Clean
---------------------------------
configDescription: IPHONE 14 PRO MAX,ROW,1TB,SPACE BLACK
productDescription: IPHONE 14 PRO MAX SBLACK 1TB A2894-ITP
serial: GW*******
imei: 35*****
imei2: 350********
loaner: Nunlocked: YproductVersion: 17.3soldToName: POWER BUY CO., LTD.
warrantyStatusDescription: Apple Limited Warranty
coverageStartDate: 2023-05-23T07:00:00
coverageEndDate: 2024-05-23T06:59:59
purchaseDate: 2023-05-23T00:00:00
purchaseCountryDesc: THAregistration
Date: 2023-05-23T00:00:00
lastRestoreDate: 2024-01-28T15:39:41
onsiteCoverage: NlimitedWarranty: YpartCovered: YFMI Lost: NFMI: YGSX
Replacement History: 0 Record(s)GSX
Case History: 2 Record(s):
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configDescription: IPHONE 14 PRO MAX,ROW,1TB,SPACE BLACK
productDescription: IPHONE 14 PRO MAX SBLACK 1TB A2894-ITP
serial: GW7TG23026
imei: 350089114506008
imei2: 350089114678039
loaner: Ncarrier
Name: TRUEHcsncsn2eId:89049032007108882600144575157327
lastRestoreDate: 2024-01-28T15:39:41
firstActivationDate: 2023-05-23T08:43:27
unlockDate: 2023-05-23T08:43:27
unlocked: YproductVersion: 17.3initialActivationPolicyID: 10initialActivationPolicyDetails: Unlock.appliedActivationPolicyID: 10appliedActivationDetails: Unlock.nextTetherPolicyID: 10nextTetherPolicyDetails: Unlock.macAddress: F421CAF1FDA6lastUnbrickOs
Build: 21D50productLine: 300881configCode: 001WTNsoldToName: POWER BUY CO., LTD.
warrantyStatusCode: LPwarrantyStatusDescription: Apple Limited WarrantycoverageEndDate: 2024-05-23T06:59:59
coverageStartDate: 2023-05-23T07:00:00
daysRemaining: 104
purchaseDate: 2023-05-23T00:00:00
registrationDate: 2023-05-23T00:00:00ZonsiteCoverage: NlaborCovered: YlimitedWarranty: YpartCovered: Ypersonalized: N
caseDetails/0/caseId: 102212602033
caseDetails/0/createdDateTime: 2024-01-28T12:38:46.372
caseDetails/0/summary:Forgotten Password or Disabled Device
caseDetails/1/caseId: 102123478285
caseDetails/1/createdDateTime: 2023-10-17T10:43:52.019
caseDetails/1/summary: iphone_apple_id
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Model Description: IPHONE 14 PRO MAX SBLACK 1TB A2894-ITP
Model: iPhone 14 Pro Max 1TB Space Black
Serial Number: GW*******

Case ID Info:
ID: 102212602033
Title: Forgotten Password or Disabled Device
Type: OCC
Source: CAS
Customer Country: United States
Last Modified: 2024-01-28 12:38:46
Last Modified By: 999999999999996
Created: 2024-01-28 12:38:46
Created By: 999999999999996
Customer Region: AMERICAS
Status: OPEN
Domain: AC
Owner: 999999999999996
Eligible Product: 300881

Symptom:
Super Group: SG003
Group: SG003
Symptom: 23249
Category: SC0312
Origin: OCC
Solution Offered: SCB
Input Type: SERIAL_NO

Notes:

Note ID 30:
Title: Forgotten Password or Disabled Device
Origin: S
Type: OCC
Created By: 999999999999996
Created: 2024-01-28 12:38:46
Last Modified: 2024-01-28 12:38:46
Last Modified By: 999999999999996
Summary: CUSTOMER:
PHONE: 7 911******
PRODUCT: iPhone 14 Pro Max
SYMPTOMS:

Password and disabled
SOLUTION: Scheduled Call
___________________________________________

Model Description: IPHONE 14 PRO MAX SBLACK 1TB A2894-ITP
Model: iPhone 14 Pro Max 1TB Space Black
Serial Number: G*******

Case ID Info:
ID: 102123478285
Title: iPhone Apple ID
Type: RETL
Source: RSS
Customer Country: United States
Origin: RSS
Last Modified: 2023-10-17 10:43:52
Last Modified By: 907825838
Created: 2023-10-17 10:43:52
Created By: 907825838
Customer Region: AMERICAS
Status: OPEN
Domain: AC
Owner:

Symptom: N/A

Notes:

Note ID 30:
Title: iPhone Apple ID
Origin: N/A
Type: RET
Created By: 907825838
Created: 2023-10-17 10:43:52
Last Modified: 2023-10-17 10:43:52
Last Modified By: 907825838
Summary: Concierge reservation case with symptom id IPHONE_APPLE_ID

Подскажите что мне сделать?
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