[Smythy]

Приветствую, помогите расшифровать, есть-ли блокировка, предположительно со слов клиента, стоит Xfinity, заранее благодарю

Case ID Info:
ID: 10***851
Title: computer cant see device
Type: TECH
Source: ILOG
Customer Country: Russian Federation
Origin: ILOG
Customer First Name: Михаил
Customer Last Name: ***лов
Issue Code: IP254
Last Modified: 2023-08-22 14:10:33
Last Modified By: 270***850
Created: 2023-08-22 13:55:49
Created By: 270***50
Customer Region: EUROPE
Status: RESOL
Domain: AC
Owner: 270***50
Eligible Product: 300429

Notes

Note ID 30
Title: computer cant see device
Origin: P
Type: INCCL
Created By: 27***50
Created: 2023-08-22 14:10:33
Last Modified: 2023-08-22 14:10:33
Last Modified By: 27***850
Summary: CONFIGURATION
Additional Note: send article
provide information
advise try another computer and cable

CALLER -
PHONE #
CALLER EMAIL -
RESOLUTION
Type of Support Provided:: Instructional Opportunity - Customer needed help using product or service
AFFECTED PRODUCT: iPhone 13 Pro
System Startup/Stability
Device Not Seen in Computer
* David* Sherozia* T1 Technical Support+* Majorel_Tbilisi* I***a G***shvili *
Issue Code: IP254