[Wiilk]

Проблема с Macbook pro max m2
Сейчас в блокировке активации, стерт диск несколько раз.
Есть:
AppleID и пароль, доступ к привязанному телефону.
После этого запрашивает пароль к другому моему аккаунту Apple ID, принадлежащий iPhone 14 Pro Max (предыдущий пост), которого я не знаю((
По итогу просит ввести 28-значный ключ восстановления от iPhone, который разумеется отсутствует.
Кто-нибудь может объяснить почему для разблокировки аккаунта Apple необходимо знать пароль от аккаунта другого девайса?
Может это быть связано с тем, что тел. номер на который приходит код подтверждения одинаков для обоих акков?
ну и если просто это не решиться то
Подскажите с услугой

Description: MBP 14 SG/12C/30C GPU/32G/1T-USA
Serial Number: **********
Warranty Status: Limited Warranty
Purchase Date: 2023-07-21
Replaced Device: No
iCloud Lock: ON
iCloud Status: Clean
__________________________________________________ _
Model Description: MBP 14 SG/12C/30C GPU/32G/1T-USA
Serial Number: K*******
Warranty Status: Limited Warranty
Estimated Purchase Date: 2023-07-21
iCloud Lock: ON
Demo Unit: No
Loaner Device: No
Replaced Device: No
Replacement Device: No
Refurbished Device: No
Blacklist Status: Clean
Purchase Country: United States
Locked Carrier: N/A (Wi-Fi Device)
Sim-Lock Status: N/A
__________________________________________________ ________
Model Description: MBP 14 SG/12C/30C GPU/32G/1T-USA
Serial Number: K******
Warranty Status: Limited Warranty
Estimated Purchase Date: 2023-07-21
iCloud Lock: ON
Demo Unit: No
Loaner Device: No
Replaced Device: No
Replacement Device: No
Refurbished Device: No
Blacklist Status: Clean
Purchase Country: United States
Locked Carrier: N/A (Wi-Fi Device)
Sim-Lock Status: N/A
_______________________________________

Model Description: MBP 14 SG/12C/30C GPU/32G/1T-USA
Model: MacBook Pro (14-inch, 2023)
Serial Number: **********
Activation Status: Activated
Warranty Status: Apple Limited Warranty
Estimated Purchase Date: 21 Jul 2023
Purchase Country: United States
Repairs and Service Coverage: Active
Repairs and Service Expiration Date: 20 Jul 2024
Repairs and Service Expires In: 163 days
AppleCare Eligible: No
Valid Purchase Date: Yes
Registered Device: Yes
Replaced by Apple: No
Replacement Device: No
Refurbished: No
Demo Unit: No
Loaner Device: No
Find My Mac: ON
Locked Carrier: Not Applicable (WiFi Only)
SIM-Lock Status: N/A
__________________________________________________
Config description: MBP 14 SG/12C/30C GPU/32G/1TB
Configuration: PKG,THIN A,B920,J414 (US/CH) GRAPHICS ENCLOSURE 2,J414 APPLE M2 MAX CHIP WITH 12C CPU, 30C GPU FORCE TOUCH TRACKPAD 12C CPU/30C GPU/32GB/1TB KEYBOARD2,A,J414 PLACEHOLDER 1 MACBOOK PRO 14-INCH SPG 14-INCH LIQUID RETINA XDR DISPLAY 96W USB-C POWER ADAPTER NO PRO APPS PREINSTALLED MAC OS,J414 KEYBOARD,AOS,J414 PLACEHOLDER 2 1TB SSD STORAGE 32GB UNIFIED MEMORY COUNTRY KIT,A,J414 3X THUNDERBOLT 4, HDMI, SDXC, MAGSAFE 3 MAC OS LOC MAPPING B920,96W,J414 NO LOGIC PRO PREINSTALLED PLACEHOLDER 3 TOUCH ID NO FINAL CUT PRO PREINSTALLED
Product Description: MacBook Pro (14-inch, 2023)
Serial: *********
Loaner: No
Unlocked: No
Product Line: 300925
Config Code: 0018KW
Sold To Name: BEST BUY
Warranty Status Code: LI
Warranty Status Description: Apple Limited Warranty
Coverage End Date: 2024-07-21T06:59:59Z
Coverage Start Date: 2023-07-21T07:00:00Z
Days Remaining: 163
Purchase Date: 2023-07-21T00:00:00Z
Registration Date: 2023-07-21T00:00:00Z
Onsite Coverage: No
Labor Covered: Yes
Limited Warranty: Yes
Part Covered: Yes
Personalized: No
Case Details/0/Case ID: 102217576241
Case Details/0/Created DateTime: 2024-02-03T07:51:37.926Z
Case Details/0/Summary: Blockage of activation
Case Details/1/Case ID: 102214305863
Case Details/1/Created DateTime: 2024-01-30T12:55:49.513Z
Case Details/1/Summary: Activation lock on MacBook
Case Details/2/Case ID: 102123474675
Case Details/2/Created DateTime: 2023-10-17T10:38:27.572Z
Case Details/2/Summary: Mac Apple ID
__________________________________________________ __________
Model Description: MBP 14 SG/12C/30C GPU/32G/1T-USA
Serial Number: **************

Case ID Info:
ID: 102217576241
Title: Blockage of activation
Type: OCC
Source: CAS
Customer Country: United States
Last Modified: 2024-02-03 07:51:37
Last Modified By: 20520355433
Created: 2024-02-03 07:51:37
Created By: 20520355433
Customer Region: AMERICAS
Status: RESOL
Domain: AC
Owner: 20520355433
Eligible Product: 300925

Symptom
Super Group: SG001
Group: SG001
Symptom: 23243
Category: SC0347
Origin: OCC
Solution Offered: ALOC
Input Type: ICLOUD
Field 3: ccweb

Notes

⬇ Note ID 30 ⬇
Title: Blockage of activation
Origin: S
Type: OCC
Created By: 20520355433
Created: 2024-02-03 07:51:37
Last Modified: 2024-02-03 07:51:37
Last Modified By: 20520355433
Summary: CUSTOMER:

PRODUCT: MacBook Pro (14-inch, 2023)

SYMPTOMS:

Issues with Apple ID and iCloud activation
Blockage of activation
The issue is associated with the Apple ID, are you familiar with it?

Yes
__________________________________________________ ___
Model Description: MBP 14 SG/12C/30C GPU/32G/1T-USA
Serial Number: ********

Case ID Info:
ID: 102214305863
Title: Activation Lock on MacBook
Type: TECH
Source: ILOG
Customer Country:
Origin: ILOG
Customer First Name:
Customer Last Name:
Issue Code: ICL0147
Last Modified: 2024-01-30 13:10:26
Last Modified By: 2701178782
Created: 2024-01-30 12:55:49
Created By: 2701178782
Customer Region: AMERICAS
Status: RESOL
Domain: AC
Owner: 2701178782
Eligible Product: 300925

Notes

⬇ Note ID 100 ⬇
Title: Activation Lock on MacBook
Origin: P
Type: INCCL
Created By: 2701178782
Created: 2024-01-30 13:10:26
Last Modified: 2024-01-30 13:10:26
Last Modified By: 2701178782
Summary: PROBING
What device is the customer calling about?: Mac
What version of macOS?: Version unknown
What account credentials has the customer forgotten preventing them from removing Activation Lock?: Password or device passcode
Did the customer erase their device because they forgot their passcode?: Yes
Is this a Business and Education device?: No
Is the device in Lost Mode?: No
Does the customer know the Apple ID signed in on the device?: Yes
CONFIGURATION
Additional Note: Customer has activation lock on Mac
Has proof of purchase
Can't access Apple ID - no recovery key
Asked to start activation lock removal request

CALLER -
PHONE #
CALLER EMAIL -
AFFECTED PRODUCT: iCloud
Find My [Device]
Activation Lock issue


Issue Code: ICL0147
⬇ Note ID 50 ⬇
Title: Email Comments
Origin: D
Type: STAT
Created By: 2701178782
Created: 2024-01-30 13:05:27
Last Modified: 2024-01-30 13:05:27
Last Modified By: 2701178782
Summary: support.apple.com
discussions.apple.com

⬇ Note ID 30 ⬇
Title: Email Comments
Origin: D
Type: STAT
Created By: 2701178782
Created: 2024-01-30 13:03:11
Last Modified: 2024-01-30 13:03:11
Last Modified By: 2701178782
Summary: support.apple.com
discussions.apple.com
__________________________________________________ __
Model Description: MBP 14 SG/12C/30C GPU/32G/1T-USA
Serial Number: *********

Case ID Info:
ID: 102123474675
Title: Mac Apple ID
Type: RETL
Source: RSS
Customer Country: United States
Origin: RSS
Last Modified: 2023-10-17 10:38:27
Last Modified By: 907825838
Created: 2023-10-17 10:38:27
Created By: 907825838
Customer Region: AMERICAS
Status: OPEN
Domain: AC
Owner:

Symptom: N/A

Notes:

⬇ Note ID 30 ⬇
Title: Mac Apple ID
Origin: N/A
Type: RET
Created By: 907825838
Created: 2023-10-17 10:38:27
Last Modified: 2023-10-17 10:38:27
Last Modified By: 907825838
Summary: Concierge reservation case with symptom ID MAC_APPLE_ID


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